Clera Windows + Doors Blog

What to Look for in a Window and Door Warranty

When it comes to getting a new front door or window replacement, homeowners should not only be meticulous about the product itself but the service warranty that comes with it as well. It’s an assurance that will save you from a lot of hassle should you encounter any mishap involving the product in the future. 

Truth be told, not all manufacturers offer a customer-friendly window and door warranty. Some of them can be too complicated and end up useless in the long run when the time comes that you actually need it. 

In this article, we breakdown everything you need to know about window and door warranty and why Clera Windows and Doors’ very own true lifetime warranty stands out from the rest of the industry. 

Let’s delve right in!

Top Questions to Ask Your Provider About Window and Door Warranty

Before we delve into the details, here’s a quick rundown of some important questions that you should ask window and door companies about their warranty offers. 

  • How long is the validity of your warranty?
  • Do you offer a full or limited lifetime warranty?
  • What is included in the warranty? 
  • How smooth is your average warranty process?
  • Is your warranty pro-rated?
  • Is your window and door warranty transferable to future homeowners if I sell my house?

Home with white French doors

True Lifetime Warranty

For many window and door companies, the term “lifetime warranty” may only be a marketing ploy to convince customers to make the purchase. Oftentimes, there are a multitude of limitations, exceptions, misrepresentations that sales agents fail to mention to the customers. In some cases, providers are now legally obligated to use the word “limited” when talking about the lifetime warranty because of the many complications it presents. 

For some, a lifetime warranty only covers the expected lifespan of the residential windows. This is why it’s important to clear up what “lifetime warranty” means before signing up a contract or buying a replacement window from a particular company.

At Clera, our window and door warranty is one of, if not, the best and most  in the industry. We have a no-nonsense, non prorated, and fully transferable factory lifetime warranty on all our products after installation. 

Does the Warranty Cover Replacement of Parts?

Most companies only cover labor or service in their window and door warranty. What this means is that should any part or mechanism of the product gets broken, they are going to repair it for you without charging you for labor cost. However, this also means that you have to pay out of pocket for replacement parts necessary. 

Always inquire or check the contract for inclusions in the warranty. Ideally, they should include the replacement of all defective parts of the product. With Clera, rest assured that you won’t ever have to shell out money for your premium-quality windows and doors from us. Our warranty proudly covers all vinyl window components, hardware, and glass parts. 

Living room with glass door and windows

All-Inclusive Warranty

A common issue with most window and door warranty is that it typically only covers either the product or the installation but rarely both. Unfortunately, if you purchased a product that was installed by a different company that manufactured it, there’s a possibility that you will have to chase after who is responsible for the damage and who owes you a repair or replacement. Oftentimes, you will have to deal with two separate and very limited warranties, which can be time-consuming, exhausting, and discouraging to process. 

The beauty of choosing Clera Windows and Doors is that we are a one-stop-shop.  We are not only the manufacturer but also have our own Window Wise Certified team who takes care of the professional installation service of our products. This is why we can confidently offer our customers a comprehensive lifetime warranty. We can vouch not only for the excellence of our products but our installation service as well.

Is the Warranty Transferable?

Here’s a common warranty limitation that window companies neglect to discuss to their customers in the beginning. When you sell your property, the warranty gets forfeited because you are technically no longer the homeowner. This is not the case if you go with Clera, because we have a fully transferable window and door warranty.

Kitchen with large windows and glass door

Assess the Company’s Credibility

A window and door warranty is, in essence, a guarantee of continuing good customer service made by the company to the customer. No matter how amazing it sounds if the company has no financial stability and poor credibility to back up its promises, its offer of a lifetime warranty is virtually pointless. 

This emphasizes a critical point that while it’s nice to give startups and burgeoning businesses a chance every now and then, homeowners should give more value to reputable and well-established companies who have made a mark in the industry for many years, especially when there’s a lot at stake. You have to be logical and take into account if the company will still be operating in the next 10 years and with the capacity to fulfill its contractual obligations to its customers.

Why Choose Clera?

Clera Windows and Doors is a family-run business that has been in the market since 1978. Our impeccable taste for well-designed products and commitment to deliver the best service to all our customers, big and small, has helped us become one of the leading companies in North America for decades now. 

To learn more about our window and door warranty or to request a free home estimate, please contact us today! A member of our team will get in touch with you shortly.

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